What should I do?Ī: Contact us at so that we can assist you further. Q: I’m not getting the range that I want with my devices even though I’ve made sure to avoid radio interference sources and have no obstructions blocking line-of-sight. If you don’t have a port available on the front your PC, consider using a USB 2.0 hub to add ports located away from the back of your PC, or use a USB 2.0 extension cable to move the adapter to a location in line-of-sight with your receiving device.
Also, the Bluetooth signal weakens as it travels through the metal and plastic case and goes past the noise-producing components. This is why cables that are designed to plug into the back of a computer often have a ferrite bead attached to them, to reduce radio interference.
This is particularly true at the rear input/output panel of a PC. Q: Why shouldn’t I plug the adapter in at the back of my computer? I don’t really have any ports on the front, so what am I supposed to do?Ī: Components inside a tower-style computer case are largely exposed, and there is very little shielding to reduce the radio interference they produce. However, a USB 2.0 port that is in close proximity to an in-use USB 3.0 port may also be affected by radio noise leaked by it. While this interference can be reduced through heavy shielding, it cannot be entirely avoided. Many USB 3.0 ports leak radio frequency interference in the 2.4GHz to 2.5GHz range, which is the same radio band used by Bluetooth and Wifi. Meanwhile, there is a critical flaw in the design of USB 3.0. Also, the adapter itself is a USB 2.0 device. If this does not help, please contact us at If USB 3.0 is newer and faster, why does Plugable recommend using a USB 2.0 port instead of a USB 3.0 port with the adapter?Ī: Because the maximum throughput of Bluetooth is much slower than even a USB 2.0 port, the higher speed of the USB 3.0 port (now known as USB 3.1 Gen 1) offers no advantage. If audio plays, let iTunes play for a while and check periodically to see if the Bluetooth audio is still working. You can play several playlists one after another. If you see the error message again, please contact us at Otherwise select a long playlist and play it. If it is, right-click the icon and make sure it is selected as the Default Device. If it doesn’t play, right-click the speaker icon, select Playback, then on the Playback tab of the Sound window, make sure the audio device is listed. Test it by playing a Youtube video through your internet browser. Make sure your Bluetooth headphones, headset, or speaker is connected. Navigate to C:\Program Files\WIDCOMM\Bluetooth Software\Ĭhange the name to Old_BtITunesPlugin.exe. Open Explorer (the folder icon pinned at the bottom of the desktop near the Start button).
What can I do?Ī: In the latest version of iTunes, Apple has made changes that can cause disconnections in Windows 7. If your device has range issues, please don’t hesitate to contact us at I’m seeing an iTunes error message saying it has detected incompatible software.
Bluetooth automatically avoids channels that have strong Wifi signals, but if all the local channels are dominated by strong Wifi, the Bluetooth signal has no place to go. Multiple Wifi access points in the vicinity can also cause interference, since Wifi signals are much stronger than Bluetooth. If your device is having range issues when plugged into a USB 3.0 port, a USB 2.0 extension cable can help with this too. Poorly shielded USB 3.0 ports can also cause radio interference.
You can also use a Plugable active USB extension cable to move your adapter closer to the receiving device. Moving the adapter to the front of the computer often helps, as does using a USB 2.0 extension cable ( like this one) to move the adapter away from the computer. We see this most often if the adapter is connected to the back of a desktop computer, where there can be a lot of random radio noise generated by the processor and system parts. If you are not getting that range and there are no obstructions, there is likely a problem of radio interference. That assumes an open space without any obstructions such as walls or floors. Its range is specified at 10 meters or about 32 feet. If this does not help, please contact us at What is the range of the adapter?Ī: This a Bluetooth Class 2 device. If the light does not come on, try a different port or rebooting the machine.
The light should come on even before drivers are installed.
Q: What does the blue LED light on the adapter indicate?Ī: When the adapter is connected to a PC, the blue LED lights up when the PC communicates with it, showing the adapter is physically connected and responding to the PC.